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Technology

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Managed IT outsourcing services

It is no surprise that the tech industry is anticipating global spending to hit U.S.$4.5 trillion by 20221. With enterprise software upgrades and digital tech initiatives driving this spend, IT budgets are expected to grow at the fastest rate in over 10 years. Businesses need to identify strategies to keep up with these market changes in order to stay at the top of their game in this increasingly tech-competitive landscape.

There is also a current global talent shortage which is leaving almost 69% of businesses2 with difficulty sourcing and retaining skilled talent. With global unemployment hitting over the 200 million mark3, it might be fair to assume organisations can ‘have their pick’ from a large pool of quality, skilled workers as a result of sudden employment losses and increased financial turmoil amongst candidates. However there is research to suggest that applicants are now in control4, wanting more value-based benefits from potential employers rather than just financial gain.

Managed IT services or outsourcing for technology is the process of sending tech-related tasks to a third-party organisation to complete. This alternative resourcing strategy is a way technology businesses can open up to a global pool of quality talent and reap the following benefits:

  • Cost savings: Outsourcing can save your business money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.
  • Expert support: Outsourcing providers are experts in providing insights and advice at each stage of the outsourcing process. Their expert advice can help your business get the best out of your outsourcing journey and ensure it is optimised for success.
  • Improve business flexibility and availability: Outsourcing can help your business become more agile and flexible by opening up 24/7 availability.
  • Business growth: Outsourcing can free up funds that can be used to reinvest back into the growth of your business. With the additional support of an offshore team member(s), you can increase the capacity for your business to take on more work.
  • Improved staff satisfaction rates: Outsourcing can help you to identify roles and tasks that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.

Technology functions, roles and tasks

We offer support across a variety of technology functions, roles and tasks. Finding specialised talent with a limited budget can cause major disruption to the operations of a tech business. That’s why we focus solely on finding you the right person for the job, at the right price.


Identifying the tasks you want to send offshore can come with its challenges. Most organisations tend to outsource the back-office, process driven tasks - the tasks that usually consume a lot of time. However, we’re increasingly seeing many organisations looking to fill more complex and technical roles offshore.


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Technology tasks

There are an array of technology tasks you can send to a managed IT services provider including, but not limited to:

  • Content writing
  • CRM and database management
  • Customer service
  • HTML coding
  • Live chat management
  • Manual and automated testing
  • Nurturing potential customers through the sales journey
  • Programming, debugging and working with code
  • Responding to customer enquiries regarding products or services
  • Search engine marketing
  • Search engine optimisation
  • Social media marketing
  • Troubleshooting, diagnosing and investigating issues
  • Website audits and updates
  • Website development and design
  • Working with ticketing systems and documenting issues.

Outsourcing companies - how to choose your provider

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

  • Can you detail your standard security policies and infrastructure to manage data, security and privacy?
  • What tools do you have in place to ensure staff members remain online and productive 100% of the time?
  • What productivity reporting do you provide as a standard?
  • If things are not working out, what is the notice period and termination fees?
  • How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your firm the most.

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